Introduction
Welcome to Littr (“we,” “our,” or “us”). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services related to our community-driven litter picking initiative in Berlin.
Information We Collect
Information You Provide via Website
- Contact information when you reach out to us via email
- Information submitted through our collection forms
- WhatsApp contact details when you join our community group
- Social media interactions on our Instagram page
Information You Provide via Littr Mobile App
- Account Information: Email address, username, and profile information collected during registration via Auth0
- Images: Photos of litter that you submit through the app
- Location Data: GPS coordinates and location information where litter was found and collected
- Timestamp Data: Date and time information when you submit litter collection data
- Collection Details: Information about the type and amount of litter collected
Automatically Collected Information
- Website usage data and analytics
- IP addresses and browser information
- Device information and operating system
- Cookies and similar tracking technologies
- Authentication Data: Login timestamps, session information, and authentication tokens managed by Auth0
- App Usage Logs: Error logs, crash reports, and usage analytics from the Littr app
- Performance Data: App performance metrics and diagnostic information
How We Use Your Information
We use the information we collect to:
- Authenticate and manage user accounts securely
- Coordinate community litter picking activities
- Communicate with community members about events and initiatives
- Improve our website and mobile app services
- Track and display litter collection statistics and environmental impact
- Create heat maps and visualizations of litter collection locations
- Analyze patterns in litter distribution across Berlin
- Validate and verify litter collection submissions
- Monitor app performance and identify technical issues
- Generate crash reports and error diagnostics to improve app stability
- Respond to inquiries and provide technical support
- Maintain the security and integrity of our services
- Comply with legal obligations and community guidelines
Specific Uses of App Data
- Images: Stored and displayed on our platform to document community efforts, may be used in aggregated statistics and promotional materials
- Location Data: Used to map litter collection points, create area-based statistics, and identify high-impact zones
- Timestamp Data: Used to track collection trends over time and validate submission authenticity
- Error Logs: Analyzed to improve app functionality, fix bugs, and enhance user experience
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With your explicit consent
- To comply with legal obligations or respond to lawful requests
- To protect our rights, property, or safety, or that of our users
- In connection with a business transfer or acquisition
Third-Party Services
Our website and mobile app may use third-party services, including:
Website Services
- WhatsApp: For community group communications
- Instagram: For social media engagement
- Buy Me a Coffee: For donation processing
- Analytics services: To understand website usage
- Email services: For communication purposes
Mobile App Services
- Auth0: For user authentication and account management. Auth0 processes your email address, login credentials, and authentication tokens to provide secure access to the app
- Sentry: For error logging, crash reporting, and performance monitoring. Sentry receives app usage logs, error reports, and diagnostic data to help us identify and fix technical issues
- Cloud Storage Services: For storing and managing submitted images and data
- Mapping Services: For processing and displaying location data
These services have their own privacy policies, and we encourage you to review them:
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
App-Specific Security Measures
- Authentication Security: User authentication is managed by Auth0, which provides enterprise-grade security including encrypted password storage, multi-factor authentication options, and secure token management
- Image Storage: Images are stored securely with access controls and encryption
- Location Data: GPS coordinates are stored with appropriate precision levels and access restrictions
- Data Transmission: All data transmission between the app and our servers uses secure, encrypted connections
- Error Logs: Sensitive information is filtered from error logs before transmission to Sentry
- Access Controls: App data is protected by authentication and authorization systems
- Regular Security Reviews: We regularly review and update our security practices
Important: While we strive to protect your information, we cannot guarantee absolute security. Please be mindful of the information you choose to share through the app, especially in images that may contain identifying information.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access your personal information
- The right to correct inaccurate information
- The right to delete your personal information
- The right to restrict processing
- The right to data portability
- The right to object to processing
To exercise these rights, please contact us at contact@littr.info.
Cookies
Our website uses cookies to enhance your browsing experience and analyze site usage. You can control cookies through your browser settings, but disabling them may affect website functionality.
Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specific retention periods include:
- Account Information: User account data stored in Auth0 is retained according to Auth0's data retention policies and for as long as your account remains active
- App Images: Stored indefinitely to maintain historical records of community impact and environmental documentation
- Location Data: Retained indefinitely for statistical analysis and environmental mapping purposes
- Timestamp Data: Stored indefinitely as part of our community impact records
- Error Logs: Typically retained for 90 days in Sentry for debugging purposes, then automatically deleted
- Usage Analytics: Aggregated data may be retained indefinitely; individual user data is typically purged after 24 months
- Contact Information: Retained for as long as you remain part of our community or until you request deletion
You may request deletion of your personal data at any time by contacting us. However, we may retain certain information when required by law or for legitimate business purposes, such as maintaining the integrity of our environmental impact statistics.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
